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[RFP Template] Live Chat Software Review Questions
The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for Proposal). It can save you a considerable amount of time...
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How to Find the Best Live Chat Software
So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software is the most cost effective, proactive way to interact with visitors...
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7 Live Chat Tips to Make It More Effective for Your Company
Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, you can; but slow down a little first and consider a few...
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4 Best Practices for Follow-Up Emails after Chat
By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales journey. Meanwhile, live chat also allows you to answer...
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5 Ways to Make Sure Your Live Chat Support Is Consistent
Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness of any live chat setup depends on several variables such as...
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5 Tips for Getting off to a Great Start with Live Chat
As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve efficiency and productivity, but also to see that it helps improve the...
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8 Reasons Why You Need a Live Chat Script
Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to a quality customer service chat. Sure, it’s a little different from theater–you are...
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Double Your Sales with Awesome Live Chat Upselling Techniques
Sales are contingent upon the attitude of the salesman–not the attitude of the prospect. W. Clement Stone If you could double or even triple your revenue in minutes, would you? Before you roll your...
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What Is Live Chat? How Is It Different from Instant Messenger?
When many people hear the word “chat” these days, they think of those little message windows on social networking websites like Facebook, Google+ or Yahoo. However, technically, those types of...
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Top 8 Live Chat Benefits You Have to Know
If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors in real-time. What you may not be aware of, though, is how...
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